McGraw-Hill Education - Europe

Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback) (4, 2013) | Kerry Patterson,David Maxfield,Ron McMillan,Joseph Grenny,Al Switzler

Name: Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback) (4, 2013) | Kerry Patterson,David Maxfield,Ron McMillan,Joseph Grenny,Al Switzler
Brand: McGraw-Hill Education - Europe

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Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior--they don''t just make others'' lives miserable; they can sap up to 50 percent of organizational performance and account for the vas

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